Browse all help
Guides
Guides for each role
Running it day to day
When something goes wrong
How do I…?
Signing in and the app7
Doing jobs13
- The camera won't open
- How do I do a job and send it for check?
- What makes a good evidence photo?
- A job came back red. How do I fix it?
- It asks for location. What if I'm indoors?
- I have no jobs today. Is that right?
- How do I report a broken bin or a leak?
- It says some fields are still missing
- How do I see the jobs for one bin or machine?
- Why must I scan a sticker before the photo?
- The sticker won't scan or is damaged
- It says the item hasn't been linked yet
- It says Wrong sticker. What do I do?
Checking jobs and running the team10
- How do I add a one-off job?
- How do I check a job: pass it or send it back?
- How do I do a job myself?
- How do I mark a holiday so jobs are not counted as missed?
- A worker registered a new item. How do I approve it?
- How do I give a job to someone else?
- How do I move a job to another day?
- Where do I see what was missed yesterday?
- How do I send a job back so the worker understands?
- How is my team doing today?
Setting up and managing17
- How do I add a worker or supervisor?
- How do I approve today's jobs?
- We added a DG set or a borewell. How do I update our setup?
- How do I turn on a recommended rule?
- How do I prepare and record an annual return?
- How do I move from the free plan to the licensed plan?
- How do I give someone their sign-in code?
- How do I stick and link QR stickers?
- How do I make the monthly report?
- What does Path to green show?
- How do I replace a lost or damaged sticker?
- How do I get the report emailed every month?
- What is setup evidence and how do I finish it?
- How do I share documents with an inspector?
- Someone left. What do I do?
- How do I upload a licence and get renewal reminders?
- How do I check my waste vendor's licence?
Collection, intake and gate7
By type of organisation
Team and logins
For the Manager
On this page
Who can use what
| Role | Phone app | Web portal | Signs in with |
|---|---|---|---|
| Manager | Yes | Yes | Email and password |
| Supervisor | Yes | No | Mobile number and a one-time staff code from you, then fingerprint |
| Worker | Yes | No | Mobile number and a one-time staff code from you, then fingerprint |
Supervisors and workers who try the web portal are told it is for the Manager. That is by design.
Adding a person (web)
- Team & settings → User Management → + Add User.
- Fill in Full Name, Mobile Number (required, even though the form doesn't mark it: it is how staff sign in) and Role. Email is optional for staff and required for managers.
- Create User.
New workers automatically pick up any jobs that had nobody to go to.
No email is sent to the person. You give them a sign-in code instead (next section).
Getting someone signed in (2 minutes per person)
Do this face to face, with their phone in their hand:
- They install EarthReheal from the Play Store or App Store.
- In User Management, click Login OTP on their row. A 6-digit code and a QR appear.
- On their phone: type their mobile number → I need a one-time staff code → Continue.
- Either they type the code into OTP, or they tap Scan code from the admin's screen and scan the QR on your screen.
- Verify and Sign In. When asked, they turn on fingerprint sign-in.
- Before you leave, ask them to open one job, so you both know it works.
A code expires. If it does, click Regenerate OTP.
Can't be there in person? Read the code to them on a phone call. Never post codes in a WhatsApp group.
Common changes
| You want to | Do this in User Management |
|---|---|
| Fix a name, number or role | Edit |
| Someone left | Deactivate. Their past records stay, with their name. Their open jobs need reassigning: ask the supervisor to reassign on the phone. |
| Someone is back | Activate |
| Someone forgot how to get in | Login OTP for staff, Reset PW for a manager (it shows a temporary password) |
| A new phone | They sign in again on the new phone with a fresh Login OTP. |
Deactivate rather than delete. Delete is for accounts created by mistake.
Who gets which jobs
Jobs go to people by their role on site, for example housekeeping, STP operator or kitchen supervisor. Those roles were set up from the people list you sent. If a type of job keeps going to the wrong person:
- for a single job, the supervisor uses Reassign this job on the phone;
- for a whole type of job, email help@earthreheal.com with the job name and who should get it.
After your first full day, check in Daily Tasks that specialist jobs (STP, borewell, kitchen, DG) went to the specialist and not to general housekeeping. Tell us if they didn't.
Good practice
- One person, one login. Never let staff share an account or a phone login.
- Deactivate leavers on their last day.
- Keep at least two managers if you can, so approvals don't stop when one is on leave.