Browse all help
Guides
Guides for each role
Running it day to day
When something goes wrong
How do I…?
Signing in and the app7
Doing jobs13
- The camera won't open
- How do I do a job and send it for check?
- What makes a good evidence photo?
- A job came back red. How do I fix it?
- It asks for location. What if I'm indoors?
- I have no jobs today. Is that right?
- How do I report a broken bin or a leak?
- It says some fields are still missing
- How do I see the jobs for one bin or machine?
- Why must I scan a sticker before the photo?
- The sticker won't scan or is damaged
- It says the item hasn't been linked yet
- It says Wrong sticker. What do I do?
Checking jobs and running the team10
- How do I add a one-off job?
- How do I check a job: pass it or send it back?
- How do I do a job myself?
- How do I mark a holiday so jobs are not counted as missed?
- A worker registered a new item. How do I approve it?
- How do I give a job to someone else?
- How do I move a job to another day?
- Where do I see what was missed yesterday?
- How do I send a job back so the worker understands?
- How is my team doing today?
Setting up and managing17
- How do I add a worker or supervisor?
- How do I approve today's jobs?
- We added a DG set or a borewell. How do I update our setup?
- How do I turn on a recommended rule?
- How do I prepare and record an annual return?
- How do I move from the free plan to the licensed plan?
- How do I give someone their sign-in code?
- How do I stick and link QR stickers?
- How do I make the monthly report?
- What does Path to green show?
- How do I replace a lost or damaged sticker?
- How do I get the report emailed every month?
- What is setup evidence and how do I finish it?
- How do I share documents with an inspector?
- Someone left. What do I do?
- How do I upload a licence and get renewal reminders?
- How do I check my waste vendor's licence?
Collection, intake and gate7
By type of organisation
How EarthReheal works
On this page
Five ideas explain the whole app. Once you have these, every screen makes sense.
- Rules: what the law asks of a site like yours.
- Jobs: who does what, and when.
- Evidence: a photo, a reading or a sticker scan, made at the time.
- Checks: a supervisor, then the manager.
- Reports and returns: built from the checked records.
1. Rules: what applies to you
Your organisation type comes with a set of rules: waste, water, air, fire, licences, labour and so on. Some apply to every site of your type. Others apply only if you have, say, a borewell, a diesel generator or a kitchen. The setup questions decide which ones are switched on for you. Your organisation type's guide lists them all.
2. Jobs: the work each rule needs
Each rule becomes jobs:
| Kind of job | Example | Where it shows |
|---|---|---|
| Setup evidence: one-time proof of what is on site, renewed every 6 months | Photo of each bin with its label, the STP nameplate | Setup Evidence |
| Recurring jobs: daily to yearly | Daily waste weighing, monthly STP log, yearly fire drill | Daily Tasks (web) and the phone's job list |
| Things you log when they happen | E-waste handed to a recycler, a DG breakdown | Logged in the app on the day |
| Renewals | Fire NOC due to expire | Created ahead of each expiry date you enter |
| Filings: statutory returns | SWM annual return, due 30 June | Compliance Hub, Filing calendar & readiness |
Each job goes to a person, based on their role. A job meant for housekeeping goes to housekeeping.
3. Evidence: proof made at the time
A job is done on the phone: the person does the work, then records it with a photo, the readings the job asks for, and often a scan of the QR sticker on the bin or machine. The scan proves they were standing there. Every photo carries its time and location.
4. Checks: nothing counts until someone checks it
- The worker does the job and taps Send for check.
- The supervisor passes it, or sends it back with a reason.
- The manager gives Final Approve, or returns it with a reason.
- Once approved, the job is part of your record. A job sent back goes to the worker, who fixes it and sends it again.
This is the default 3-layer chain. Smaller sites can use 2-layer (worker, then manager). A job sent back returns to the worker with the reason, and they fix it and send it again.
5. Reports and returns: built from the record
Because every job is recorded at the time and checked, your monthly reports, compliance score and annual returns are built from those records, not typed up at filing time. The Compliance Hub shows how ready each filing is, and Path to green shows what is still missing.
Who uses what
| Role | Uses | Main job in the app |
|---|---|---|
| Manager | Web portal (desk work) and phone app | Setup, team, final approval, licences, reports, filings |
| Supervisor | Phone app | Assigns, checks and passes the team's jobs the same day |
| Worker | Phone app | Does the jobs, with photo and scan |
Supervisors and workers cannot sign in to the web portal. That is deliberate: their work happens on site.
What EarthReheal is not
- It is not a filing agent. It tells you what is due, and builds the figures and documents. Your organisation still files with the regulator and signs the return.
- It is not legal advice. It applies the published rules to the answers you give. If your site is unusual, check with your regulator.
- It cannot make up for work that wasn't done. It makes work that was done provable.