Browse all help
Guides
Guides for each role
Running it day to day
When something goes wrong
How do I…?
Signing in and the app7
Doing jobs13
- The camera won't open
- How do I do a job and send it for check?
- What makes a good evidence photo?
- A job came back red. How do I fix it?
- It asks for location. What if I'm indoors?
- I have no jobs today. Is that right?
- How do I report a broken bin or a leak?
- It says some fields are still missing
- How do I see the jobs for one bin or machine?
- Why must I scan a sticker before the photo?
- The sticker won't scan or is damaged
- It says the item hasn't been linked yet
- It says Wrong sticker. What do I do?
Checking jobs and running the team10
- How do I add a one-off job?
- How do I check a job: pass it or send it back?
- How do I do a job myself?
- How do I mark a holiday so jobs are not counted as missed?
- A worker registered a new item. How do I approve it?
- How do I give a job to someone else?
- How do I move a job to another day?
- Where do I see what was missed yesterday?
- How do I send a job back so the worker understands?
- How is my team doing today?
Setting up and managing17
- How do I add a worker or supervisor?
- How do I approve today's jobs?
- We added a DG set or a borewell. How do I update our setup?
- How do I turn on a recommended rule?
- How do I prepare and record an annual return?
- How do I move from the free plan to the licensed plan?
- How do I give someone their sign-in code?
- How do I stick and link QR stickers?
- How do I make the monthly report?
- What does Path to green show?
- How do I replace a lost or damaged sticker?
- How do I get the report emailed every month?
- What is setup evidence and how do I finish it?
- How do I share documents with an inspector?
- Someone left. What do I do?
- How do I upload a licence and get renewal reminders?
- How do I check my waste vendor's licence?
Collection, intake and gate7
By type of organisation
Before setup
For the Manager · 1 to 2 hours, spread over a few days
On this page
Setup is quick when the answers are ready, and slow when they are being hunted for. Get these four things together first.
Step 1. Run the free compliance check (5 minutes)
Go to earthreheal.com, choose your type of organisation and run the free compliance check. It asks about your site, what is on it, your waste and your paperwork, and shows straight away which rules apply, what you hold and what is missing. "Not sure" is accepted for every question.
Keep the PDF. It is your starting list, and it lets us set up your account from your own answers.
- To start the free plan: press Start free on the report. Your Manager login arrives by email once it is approved. Then go to the Free plan section of the Manager guide.
- For the licensed plan or a trial: press Request a call back, or email sales@earthreheal.com. Then carry on with steps 2 to 4.
Step 2. Answer the site questions
Open your organisation type's guide (list), section 3, Questions the setup will ask about your site. Write down an answer for each: the numbers (DG sets, lifts, employees, floor area) and the yes/no questions (borewell, STP, kitchen, pool).
These answers decide which rules, and so which jobs, you get. A wrong "yes" means jobs nobody can do. A wrong "no" means a gap you never see. If you are unsure, say "not sure", and check before the end of week 1.
Step 3. List your people
For each person who will use the app, write:
| Full name | Mobile number | Email (managers) | Role in the app | What they do on site |
|---|---|---|---|---|
| 10 digits, the phone they will carry | Required for the Manager | Manager / Supervisor / Worker | e.g. "STP operator", "Tower B housekeeping" |
- Every person needs a mobile number. Staff sign in with it.
- Use section 2 of your organisation type's guide (Who you need on the app) to make sure every role is covered. One person can cover several roles.
- Choose your approval model:
- 3-layer (worker → supervisor → manager) if you have a supervisor on site every day.
- 2-layer (worker → manager) for small sites.
Step 4. Gather your documents
Section 3 of your organisation type's guide has a checklist, Documents and licences to gather. Collect what you have as PDFs or clear photos: registrations, consents, NOCs, licences, contracts with waste vendors, and the last returns you filed. Note each expiry date. The app uses the dates to remind you before renewals.
Missing documents do not hold up setup. They show as gaps, and closing them becomes part of your plan.
Step 5. Send it to us
Email sales@earthreheal.com with:
- your compliance check PDF, or your answers from step 2;
- your people list from step 3;
- your approval model (3-layer or 2-layer);
- your address, and the names of your waste collection vendors.
Do not email documents with passwords, or ID numbers of individuals. You upload documents yourself once your account exists.
We set up your account remotely, usually within two working days. Your Manager receives a Welcome to EarthReheal email with a temporary password. Then start Your first 14 days.