Browse all help
Guides
Guides for each role
Running it day to day
When something goes wrong
How do I…?
Signing in and the app7
Doing jobs13
- The camera won't open
- How do I do a job and send it for check?
- What makes a good evidence photo?
- A job came back red. How do I fix it?
- It asks for location. What if I'm indoors?
- I have no jobs today. Is that right?
- How do I report a broken bin or a leak?
- It says some fields are still missing
- How do I see the jobs for one bin or machine?
- Why must I scan a sticker before the photo?
- The sticker won't scan or is damaged
- It says the item hasn't been linked yet
- It says Wrong sticker. What do I do?
Checking jobs and running the team10
- How do I add a one-off job?
- How do I check a job: pass it or send it back?
- How do I do a job myself?
- How do I mark a holiday so jobs are not counted as missed?
- A worker registered a new item. How do I approve it?
- How do I give a job to someone else?
- How do I move a job to another day?
- Where do I see what was missed yesterday?
- How do I send a job back so the worker understands?
- How is my team doing today?
Setting up and managing17
- How do I add a worker or supervisor?
- How do I approve today's jobs?
- We added a DG set or a borewell. How do I update our setup?
- How do I turn on a recommended rule?
- How do I prepare and record an annual return?
- How do I move from the free plan to the licensed plan?
- How do I give someone their sign-in code?
- How do I stick and link QR stickers?
- How do I make the monthly report?
- What does Path to green show?
- How do I replace a lost or damaged sticker?
- How do I get the report emailed every month?
- What is setup evidence and how do I finish it?
- How do I share documents with an inspector?
- Someone left. What do I do?
- How do I upload a licence and get renewal reminders?
- How do I check my waste vendor's licence?
Collection, intake and gate7
By type of organisation
Your first 14 days
The day-by-day plan for the Manager
Tick each box as you go. Most days need 30 to 60 minutes. If you fall behind, carry on from where you are: nothing is lost.
Week 1: get set up
Day 1: sign in and look around (30 min)
- ☐ Open the Welcome to EarthReheal email and click Sign In Now. Sign in with the temporary password.
- ☐ On Set New Password, choose your own password (8+ characters).
- ☐ You land on the Manager Dashboard. Spend 10 minutes clicking through the left menu: Today, Operations, Compliance, Reports, Problems, Team & settings.
- ☐ Install the EarthReheal app on your phone and sign in with the same email and password.
- ☐ Open Organisation settings (Tenant Info) and check the name, address and site details. Wrong? Use ✏️ Edit Tenant Info.
Day 2: check the rules (45 min)
- ☐ Open Compliance Hub. Read Path to green from top to bottom. It is your to-do list for the whole setup.
- ☐ Read Legal rules & checks. Is a rule on that shouldn't be, or off that should be? Usually a site answer is wrong (for example "has borewell"). Correct it in ✏️ Edit Tenant Info, or email us.
- ☐ Look at Recommended rules. Turn on the ones you want with Enable rule.
Day 3: add your team (45 min)
- ☐ Follow Team and logins. Add every supervisor and worker under User Management with + Add User.
- ☐ Sign in one supervisor and one worker on their phones, while you are with them. Use Login OTP.
- ☐ Give each of them their guide (Supervisor, Worker) and their job sheet (section 10 of your organisation type's guide).
Day 4: licences and documents (60 min)
- ☐ Open Licences & Documents. Upload each document you gathered and enter its expiry date.
- ☐ In Compliance Hub, work through Setup data gaps: registration numbers, dates, capacities.
- ☐ Under Licences & vendors, check that your waste vendors' licences are recorded. An expired vendor licence is your problem too.
Days 5 to 7: stickers and setup evidence (1 to 2 hours, with a supervisor)
- ☐ Follow Setup evidence and QR stickers. Walk the site with the supervisor: stick a QR sticker on each bin and piece of equipment, link it, and take its setup photo.
- ☐ Upload the document-type setup evidence from your desk.
- ☐ Don't aim for 100%. Do the stickers and bins first, because daily jobs depend on them. The rest can wait until week 2.
Week 2: run it for real
Day 8: first full day of jobs
- ☐ Morning: open Daily Tasks. Check today's jobs have gone to the right people. A job with the wrong person? Ask the supervisor to reassign it on the phone, or email us if a whole type of job keeps going to the wrong role.
- ☐ Ask each worker to do their first job while the supervisor watches.
- ☐ Evening: in Daily Tasks, filter Awaiting My Approval and approve or return each job. Read every one today; it's how you learn what good looks like.
Days 9 to 12: tighten up
- ☐ Every evening, go through Awaiting My Approval. Return anything with a poor photo, and always give a reason.
- ☐ Every morning, look at yesterday in Job Calendar: due, on time, late, missed. Talk to the supervisor about anything missed.
- ☐ Put holidays and closed days in the calendar, so those jobs are not counted as missed.
- ☐ Finish the remaining setup evidence.
Day 13: first report
- ☐ Reports → choose a report type, set the dates to this week, 📑 Generate Report. Does it match what you know happened? If a number is wrong, the cause is usually a job answered wrongly: find it and correct the habit.
- ☐ Look at your compliance score on the Dashboard.
Day 14: review
- ☐ Path to green: how many of its items are done? List what is left and who will do each by when.
- ☐ Is anyone not using the app? Find out why this week, not next month.
- ☐ Put the weekly rhythm in everyone's calendar.
From now on, follow your Manager guide. Questions: Getting help.
How you know you are running
- ☐ Every person in your team has signed in on their own phone.
- ☐ Every bin and piece of equipment that has a daily job has a linked sticker.
- ☐ Fewer than 1 in 10 jobs were missed this week.
- ☐ Jobs are checked the same day they are done.
- ☐ Every licence you hold is uploaded with its expiry date.