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Supervisor guide

For zone supervisors, head housekeeping, kitchen supervisors and anyone who checks other people's jobs

On this page

You make sure the day's jobs get done, and done properly. In the app that means three things, every day:

  1. Morning: see what is due today and who is on it.
  2. Through the day: check each job your team sends, and pass it or send it back the same day.
  3. End of day: make sure nothing is left unchecked or undone.

You use the phone app. (The web portal is for managers.) Read the Worker guide once too: your team will ask you about it.

1. Get started

Sign in the same way as a worker: mobile number → I need a one-time staff code → enter the code your manager gives you → Verify and Sign In → turn on fingerprint. If your manager set you up with an email instead, type the email and your password.

2. Your screen

TabWhat it is for
HomeToday's numbers (To check, to do today, done today), yesterday's score, and Jobs by area.
Check jobsEverything your team has sent you. The tabs are Today, To check and All jobs.
ScanScan a sticker to open that item's jobs.
MeProfile and settings.

The tiles on Home include Today's jobs, Setup evidence, Manage team, Calendar, Infrastructure, Report a problem and Problems reported. Which tiles you see depends on your organisation type.

3. Your day

Morning (10 minutes)

  1. Open Home. Tap yesterday's score line. If anything was missed, the summary shows it by area and by person. Talk to those people today.
  2. Open Check jobs → Today. Look for an Unassigned count. Tap View and give those jobs to someone (see Moving a job below).
  3. If someone is absent, reassign their jobs now, not at 5 pm.

Through the day: checking jobs

Open Check jobs → To check. For each job:

  1. Open it and look at the photo. Is it the right item, at the right place, today? Is the thing the job is about clearly visible?
  2. Look at the notes and the scanned sticker.
  3. Then:
  • OK — pass if it is right.
  • Send back if it is not. Always write the reason in plain words: "Photo does not show the lid closed. Retake with lid visible." The worker sees exactly what you write.
Checking numbers. At present the phone does not show you every number the worker typed in (weights, readings, hours). Until it does, for any job where the number matters, ask the worker to also write the key figure in the notes, and check it against the photo.

Check jobs the same day. A job left unchecked for days is a job nobody can vouch for.

End of day (5 minutes)

  • To check should be empty.
  • Look at the jobs still to do. Either get them done, or move them to someone who can.
  • Anything that genuinely could not be done (machine broken, area closed)? Report a problem with a photo, so the record shows why.

4. Other things you can do

TaskHow
Moving a job to another personOpen the job → Reassign this job → pick the teammate → Assign.
Moving a job to another dayOpen the job → Reschedule this occurrence (only before it is done).
Doing a job yourselfDo this job myself on the job, or Start a job myself on Home. Same steps as a worker.
HolidaysMark a holiday on Home, so the day's jobs aren't counted as missed.
One-off jobAdd a job on Home.
See how the team is doingManage team → Team Overview: total, done, pending, in review, by area.
Bin or machine stickersSetup evidence and QR review. See Setup evidence and QR stickers.
Problems reported by staff or residentsProblems reported.

5. Do and don't

✅ Do❌ Don't
Check every job the same dayPass everything in bulk without looking
Send back with a clear reason, in words the worker understandsSend back with "wrong" or no reason
Reassign absent people's jobs in the morningLet jobs go missed and explain later
Teach new workers using the Worker guide and their job sheetDo your team's jobs on their phones or with their logins
Report broken equipment as a problem, with a photoPass a job you know wasn't done "because the machine was broken"
Tell the manager about missing or damaged stickersMove stickers between items

Your pass is your signature. When you pass a job you are saying "I have checked this and it is true." Only pass what you would defend to an inspector.

6. Helping your team

Most worker questions are one of these:

  • "I can't sign in." Check the manager added their mobile number correctly. Get a new one-time code from the manager.
  • "Wrong sticker." They are at the wrong item.
  • "It isn't linked yet." The sticker needs setting up. See Setup evidence and QR stickers.
  • "It won't send." They're offline. It will send by itself; don't let them uninstall the app.

More in Troubleshooting. Anything you cannot solve goes to your manager.

Quick answers from this guide