Browse all help
Guides
Guides for each role
Running it day to day
When something goes wrong
How do I…?
Signing in and the app7
Doing jobs13
- The camera won't open
- How do I do a job and send it for check?
- What makes a good evidence photo?
- A job came back red. How do I fix it?
- It asks for location. What if I'm indoors?
- I have no jobs today. Is that right?
- How do I report a broken bin or a leak?
- It says some fields are still missing
- How do I see the jobs for one bin or machine?
- Why must I scan a sticker before the photo?
- The sticker won't scan or is damaged
- It says the item hasn't been linked yet
- It says Wrong sticker. What do I do?
Checking jobs and running the team10
- How do I add a one-off job?
- How do I check a job: pass it or send it back?
- How do I do a job myself?
- How do I mark a holiday so jobs are not counted as missed?
- A worker registered a new item. How do I approve it?
- How do I give a job to someone else?
- How do I move a job to another day?
- Where do I see what was missed yesterday?
- How do I send a job back so the worker understands?
- How is my team doing today?
Setting up and managing17
- How do I add a worker or supervisor?
- How do I approve today's jobs?
- We added a DG set or a borewell. How do I update our setup?
- How do I turn on a recommended rule?
- How do I prepare and record an annual return?
- How do I move from the free plan to the licensed plan?
- How do I give someone their sign-in code?
- How do I stick and link QR stickers?
- How do I make the monthly report?
- What does Path to green show?
- How do I replace a lost or damaged sticker?
- How do I get the report emailed every month?
- What is setup evidence and how do I finish it?
- How do I share documents with an inspector?
- Someone left. What do I do?
- How do I upload a licence and get renewal reminders?
- How do I check my waste vendor's licence?
Collection, intake and gate7
By type of organisation
The rhythm: who does what, when
Print this page and put it on the wall
| When | Worker | Supervisor | Manager |
|---|---|---|---|
| Start of day | Open Home. Do anything red (Do again) first. | Look at yesterday's misses. Reassign today's jobs for anyone absent. | Glance at the Dashboard for overdue filings and compliance warnings. |
| During the day | Do each job at the place, at the time: scan, photo, details, Send for check. Report problems as you see them. | Check jobs as they arrive (Check jobs → To check). Pass, or send back with a reason. | Handle problems reported. Desk jobs: renewals, documents. |
| End of day | Home shows All clear! If not, tell your supervisor why. | To check is empty. Anything not done is reassigned or reported. | Daily Tasks → Awaiting My Approval: final-approve or return. |
| Weekly (pick a fixed day) | – | Walk the site: are stickers, bins and signage in good order? Check QR review. | Open Job Calendar for the week: misses by area and person. Look at Path to green and anything due in the next 30 days. |
| Monthly (first working day) | – | Review missed jobs with the team. | Month-end checklist: report, renewals, vendor licences. |
| Yearly | – | – | Year-end checklist: returns, data export, review of rules and team. |
Golden rules for everyone
- Record it when you do it. Never later.
- Your own login, your own phone.
- A photo must show the thing the job is about.
- If you can't do a job, say why in the app. Don't skip it silently.
- Check the same day.