Browse all help
Guides
Guides for each role
Running it day to day
When something goes wrong
How do I…?
Signing in and the app7
Doing jobs13
- The camera won't open
- How do I do a job and send it for check?
- What makes a good evidence photo?
- A job came back red. How do I fix it?
- It asks for location. What if I'm indoors?
- I have no jobs today. Is that right?
- How do I report a broken bin or a leak?
- It says some fields are still missing
- How do I see the jobs for one bin or machine?
- Why must I scan a sticker before the photo?
- The sticker won't scan or is damaged
- It says the item hasn't been linked yet
- It says Wrong sticker. What do I do?
Checking jobs and running the team10
- How do I add a one-off job?
- How do I check a job: pass it or send it back?
- How do I do a job myself?
- How do I mark a holiday so jobs are not counted as missed?
- A worker registered a new item. How do I approve it?
- How do I give a job to someone else?
- How do I move a job to another day?
- Where do I see what was missed yesterday?
- How do I send a job back so the worker understands?
- How is my team doing today?
Setting up and managing17
- How do I add a worker or supervisor?
- How do I approve today's jobs?
- We added a DG set or a borewell. How do I update our setup?
- How do I turn on a recommended rule?
- How do I prepare and record an annual return?
- How do I move from the free plan to the licensed plan?
- How do I give someone their sign-in code?
- How do I stick and link QR stickers?
- How do I make the monthly report?
- What does Path to green show?
- How do I replace a lost or damaged sticker?
- How do I get the report emailed every month?
- What is setup evidence and how do I finish it?
- How do I share documents with an inspector?
- Someone left. What do I do?
- How do I upload a licence and get renewal reminders?
- How do I check my waste vendor's licence?
Collection, intake and gate7
By type of organisation
Start here
For the person who will be your organisation's **Manager** on EarthReheal
On this page
Welcome. This kit lets your organisation set up EarthReheal and train its own people without anyone needing to visit. Plan on about two weeks to be fully running, at 30 to 60 minutes a day of the Manager's time. Most of that is in the first week.
What you will have at the end
- Every rule that applies to your site, with the licences you hold, the ones that are missing and the dates they expire, in one place.
- Your daily, weekly and monthly compliance work turned into jobs on your staff's phones. Each job is done on the spot, with a photo, and checked by a supervisor.
- Reports and annual returns built from those records, so the figures you file are the ones your team actually recorded.
The kit, and what to read when
| When | Read | Who |
|---|---|---|
| Today (20 min) | This page, then How EarthReheal works | Manager |
| Before setup (1 to 2 hours, spread over a few days) | Before setup and sections 1 to 3 of your organisation type's guide (find it here) | Manager |
| Days 1 to 14 | Your first 14 days: the day-by-day plan | Manager, then supervisors |
| When adding people | Team and logins | Manager |
| Week 1 | Setup evidence and QR stickers | Manager and supervisors |
| From week 2, every day | Your role guide: Manager · Supervisor · Worker · MRC, waste handler, landfill roles | Everyone |
| Every month and year | Month-end and year-end | Manager |
| When something goes wrong | Troubleshooting, then Getting help | Everyone |
Your plan: free or licensed
| Free plan | Licensed plan (including the 30-day trial) | |
|---|---|---|
| How it starts | You press Start free on your free compliance check report | We set up your account from your answers |
| Who uses it | One Manager login, phone app only | Your whole team: Manager on the web and phone, supervisors and workers on the phone |
| What it does | Licences and expiry reminders, what applies to you and why, the filing calendar, a documents folder you can share with an inspector | Everything in the free plan, plus daily jobs on staff phones, approvals, setup evidence, reports and returns |
| Read in this kit | Before setup and the Free plan section of the Manager guide | Everything |
Three habits that make it work
- Records are made at the time, by the person who did the work. Never fill in last week's jobs this week. A late record is easy to spot and worth nothing as evidence.
- Supervisors check the same day. An unchecked job is just a claim.
- Everyone uses their own login. The record shows who did what. Shared logins make it worthless.